$150 OFF Your First Ebike Code: AVADAR2021

Does my height fit the Avadar C3/Avadar C5?

The recommended rider heights is 5'3" - 6'4".

Does the bike come mostly assembled? I'm a novice and is it easy to assemble?

Your bike will arrive mostly assembled. We will provide the tools and a comprehensive assembly video so you can assemble your Avadar Bike bike within 20mins even if you are a novice.

May I customize my e-bike before it ships? Can you instal accessories before it ships?

No, we do not currently offer customization of any kind. If you order a bicycle and accessories, they may ship separately or within the large bicycle box. Avadar customer support personnel are unable to accommodate requests to change or alter this policy.

Where can I ride an electric bike?

An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.

What is the highest speed the ebike will go?

Depending on the ebike you choose, it can go up to 20mph or 28MPH to ensure compliance with state and federal laws for bikes. The top speed limit may be lowered if needed to comply with local ordinance.

Contact details

Sales service support : [email protected]
After-sales tech support : [email protected]
Online : Monday - Sunday 9 a.m. - 6 p.m. PT

Do you offer free shipping?

Yes. Free shipping is included.

How are you going to ship my order?

You can check the estimated shipping time for bikes in the order configurator. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our brand stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.

How can I trace my order?

Of course! If you have any issues with your order or any further questions, please visit our Support page or send email to our customer service [email protected]

Will my AVADAR bike arrive assembled?

Your bike will arrive mostly assembled. We'll also provide the tools and a comprehensive assembly video for the rest part.

What can I do if something goes wrong with my e-bike during the warranty?

We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.

How long is my warranty and what does it cover?

You can find more information regarding your Avadar Bike's warranty here.

How do I apply for a return?

You can find more information regarding your Avadar Bike's Return Policy here.

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